CEOs can't risk losing the trust and loyalty of their customer base over small inconveniences or bad customer experiences. More than ever, CEOs need to prioritize client retention strategies over client acquisition.
If we allow ourselves to yield to naysayers whose arguments are loud but without merit and against our better judgement, we fail both the enterprise and ourselves.
In this op-ed, Henry Schein CEO Stanley Bergman says if we embrace the idea of treating patients as human beings who are worthy of sincere attention and care, then we will truly put ourselves on the road toward healing each other and, perhaps, the healthcare system itself.
Two years into his tenure, Ford CEO Jim Hackett’s road map is becoming clearer. And now the same folks inside his company who wondered where his road map was in the first place aren’t liking what is coming into focus.
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Ron Williams, former CEO of Aetna, shares a story that reminds him of an often-overlooked reality: Without the help of talented, dedicated EAs, many of the world’s most successful business leaders would be toast!
Jeff Cunningham got a chance to speak with TV personality and business leader Soledad O'Brien about what it’s like being a CEO, negotiator, and still occasionally, a mother of four.
Providing significance to your customer will separate you from the competition. People want to feel important, we need to default to making people feel heard and valued.
John Lundgren, who retired as chairman and CEO of Stanley Black & Decker in 2016, reflects on the experience of combining two American icons.
CEO CONFIDENCE INDEX
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President Trump’s escalation of the trade fight with China may have spooked global markets, but U.S. CEOs are taking it in stride so far, according to Chief Executive’s monthly reading of CEO confidence.
When you are running a company, gaining traction is all about timing. The longer you wait to act, the more overhead you burn and the more opportunities you miss.
Innovation is hard. It’s messy. Anyone who tells you otherwise is doing something different. Systematic innovation means connecting invention to adoption via a disciplined framework.
Corindus Vascular Robotics CEO Mark Toland talked with Chief Executive about innovation in healthcare, dealing with a highly regulated space and more.