Richard Whitehall

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Richard Whitehall is Managing Partner at Smart Design, a design and innovation consultancy.

The Benefits of Converting Your Offerings From Products to Platforms

Your company’s product—no matter how unique or superior to a competing product, no matter how affordable or cost-agnostic—isn’t enough anymore. Winning the war for customer acquisition and retention is no longer a product game, it’s a relationship game. The battleground is omni-channel consumer engagement. This requires a holistic view, which can only be achieved by having a complete customer platform.
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CEO CONFIDENCE INDEX

CEO Optimism Slips In May On Supply Concerns, Washington Worries

Chief Executive’s latest poll of U.S. CEOs finds that across sectors, sizes and states, unresolved supply chain issues, increasing raw material and labor costs, and looming tax increases are inhibiting CEO enthusiasm.