Crisis Management

4 Lessons CEOs Can Learn From the Brian Williams Scandal

Honesty, transparency and integrity are key ingredients in any CEO’s reputation. Without them, he or she will surely fail.

2014 CEO2CEO Summit: Growing Your Business in Uncertain Times

Sometimes you have to get out of your office to be more effective in it. That, in a nutshell, is the premise behind events like December’s CEO SUMMIT at the New York Stock Exchange, where leaders gathered to share insights and brainstorm on solutions for their most pressing business challenges. These pages offer takeaways and highlights from the event.

Managing Disaster Risk: Five Behaviors to Overcome

Disaster planning typically only makes the top-five list after something has happened. Knowing our predispositions, though, may help us correct them.

Wal-Mart CEO McMillon Tries to Navigate Retailer Out of its Woes

Since taking over Wal-Mart earlier this year, CEO Doug McMillon has been scrambling to find ways to revive in-store sales momentum.

A Lesson From Mary Barra on Shifting Strategy Gracefully

As the seasons changed last week, so did Mary Barra’s strategy. Through several high-profile interviews, including Time and The Wall Street Journal, the GM CEO has been trying to move the media away from eight months of preoccupation with dozens of safety recalls, without as much luck as she’d like. So she’s now shifted her angle again, to one she hopes will be more effective for America’s biggest automaker: She is sharing her strategy for the future.

Fast-Food CEOs Are Caught in Perfect Storm of Woes

If you think you’ve got problems, maybe you should be running a fast-food company these days. The challenges faced by CEOs and brand owners and franchisees in the quick-serve-restaurant (QSR) business begin with disinterested customers, stretch to striking workers, include problems with products and positioning, and extend to increasingly formidable competition, along with increasing pressure from legislation.

CEOs Weigh in on How to Fix a Troubled Company

Many of America’s biggest companies are struggling through some of the most difficult times in their histories—Campbell Soup, General Motors, Hewlett-Packard, IBM, McDonald’s, Procter & Gamble, RadioShack, Target, Wal-Mart and Whole Foods among them. But the most woebegone of all might be Sears.

Rebuilt From the Ground Up: A Lesson in Turning a Failed Company Around

When a new CEO steps into a leadership role, chances are they aren’t inheriting a perfect situation. More often than not, there are challenges that went unresolved that the company is looking to the new CEO to fix.

MacKenzie Bezos Stands By Her Man Jeff

Amazon founder and CEO Jeff Bezos isn’t the most outgoing CEO. So when his wife MacKenzie used the website to blast a book about her husband and his online shopping empire it made headlines in the New York Post and elsewhere.

Six Lessons in How to Turn Crisis into Opportunity with Superior Customer Experience

Can you believe it? Carnival Cruise Lines suffered yet another incident on March 14, shining a spotlight on the importance of customer experience once again. No company can long survive such a bruising experience. There are lessons for SMEs to ensure customer loyalty.
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CEO CONFIDENCE INDEX

CEO Optimism Drops In November Amid Election Results And Covid Spike

A new poll of more than 200 chief executives finds deep concern over the incoming Biden administration—and the dangerous direction of the pandemic.