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ChiefExecutive.net

Customer Experience

Customer Experience

Claremont Rug’s Magic Carpet Ride

C.J. Prince

Customer Experience

Coronavirus: Five Rules for Growing Customer Loyalty

Customer Experience

Technology Outlook 2020: A New Breed Of Disruption

Customer Experience

How We Moved Toward A Customer-Centric Culture

How A Cultural Anthropologist Can Help You Strengthen Your Loyal Customer Base

Robbie Blinkoff

A cultural anthropologist can help CEOs think more like the customer.

Capacity Planning For Customer Success

Haresh Gangwani

How do you approach capacity planning for customer success? There are a lot of moving parts to building a profitable model.

Marvin Windows CEO Paul Marvin Looks To Overhaul The Customer Experience

Dale Buss

Paul Marvin, the fourth-generation CEO of Marvin Windows and Doors, is introducing innovations in how the company goes to market.

Integrating The Customer And Employee Experience

Stefanie Hill

Customer experience and employee experience are now inextricably linked, and your customer experience is only as good as your employee experience. What can CEOs do about it?

From SaaS To A XaaS World: The Importance Of The Customer Experience

Etai Beck

Software as a service is sweeping B2B sectors from transportation to printing and jet engines, turning SaaS into “everything as a service” or “XaaS”.

Head Of User Experience: The New Role For The Modern CEO

Andy Swann

Customers know best what they want and those best positioned to gain that information in an organization are those closest to the customer. That's where the CEO needs to be.

5 Key Pathways to Growth Only Superconsumers Can Unlock

Eddie Yoon and Linda Deeken

Superconsumers. If you’re not familiar with the term, you should be able to intuit the meaning of the word.

Healthy or Indulgent: Customer Tastes are Becoming Increasingly Bifurcated

Ross Kelly

People of all ages appear to be choosing products that are either really good or really bad for them, presenting opportunities for a squeeze on prices.

Why Service Design Should be Fundamental to your Strategy

J.P. Donlon

A recent Gartner survey on the role of marketing in customer experience found that, by 2016, 89% of companies expect to compete mostly on the basis of customer experience, versus 36% four years ago.

Innovative Companies Offer a New Way to Travel

Mark Patiky

New companies, innovative concepts and different aircraft are changing the face of charter, jet cards and fractional ownership.

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CEO1000

CEO1000 Tracker

From the schools they went to to the types of companies they run, CEO1000 is tracking the trends among the CEOs of the 1,000 largest U.S. companies.

Learn more

CEO CONFIDENCE INDEX

CEO Confidence Falls Again In May Amid COVID Crisis 

A survey of 300+ CEOs conducted in early May shows declining confidence in business conditions, even as economy reopens in many parts of the country and around the world. But there could be a silver lining. 

Learn more

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BEST & WORST STATES FOR BUSINESS

Best and Worst States For Business

Are you looking to relocate or expand? Evaluate each state's strengths with Chief Executive's 2019 Best & Worst States for Business.

Learn more

CEO OF THE YEAR

CEO of the Year

Once a year, we celebrate the achievements of a CEO, honored for his or her success in and dedication to business, shareholders and customers.

Learn more

SUBSCRIBE TO CHIEF EXECUTIVE

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Chief Executive’s publications are designed to help CEOs do their jobs better and run their businesses more effectively. Subscribe here.

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© 2019 | ChiefExecutive.net | Chief Executive Group

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