Customer Experience

Marvin Windows CEO Paul Marvin Looks To Overhaul The Customer Experience

Paul Marvin, the fourth-generation CEO of Marvin Windows and Doors, is introducing innovations in how the company goes to market.

Integrating The Customer And Employee Experience

Customer experience and employee experience are now inextricably linked, and your customer experience is only as good as your employee experience. What can CEOs do about it?

From SaaS To A XaaS World: The Importance Of The Customer Experience

Software as a service is sweeping B2B sectors from transportation to printing and jet engines, turning SaaS into “everything as a service” or “XaaS”.

Head Of User Experience: The New Role For The Modern CEO

Customers know best what they want and those best positioned to gain that information in an organization are those closest to the customer. That's where the CEO needs to be.

5 Key Pathways to Growth Only Superconsumers Can Unlock

Superconsumers. If you’re not familiar with the term, you should be able to intuit the meaning of the word.

Healthy or Indulgent: Customer Tastes are Becoming Increasingly Bifurcated

People of all ages appear to be choosing products that are either really good or really bad for them, presenting opportunities for a squeeze on prices.

Why Service Design Should be Fundamental to your Strategy

A recent Gartner survey on the role of marketing in customer experience found that, by 2016, 89% of companies expect to compete mostly on the basis of customer experience, versus 36% four years ago.

Innovative Companies Offer a New Way to Travel

New companies, innovative concepts and different aircraft are changing the face of charter, jet cards and fractional ownership.

Implementing the Digital Customer Experience in the Manufacturing Industry

While manufacturers' strategies largely concentrate on things like R&D, automation, and production efficiencies, it is becoming increasingly important to engage customers with robust digital experiences.

Mid-Market Companies Can Grow Profits by Reinventing the Customer Experience

As mid-market companies look to innovation and technology to drive growth, they're also finding opportunities to reinvent their customer experience. Many successful mid-market companies have grown to become household names by building unique customer experiences and strongly-branded relationships.
- Advertisement -

CEO1000

CEO1000 Tracker Full List

From the schools they went to to the types of companies they run, CEO1000 is tracking the trends among the CEOs of the 1,000 largest U.S. companies.

SUBSCRIBE TO CHIEF EXECUTIVE

Sign Up to Receive Chief Executive’s Magazine and e-Newsletters

Chief Executive’s publications are designed to help CEOs do their jobs better and run their businesses more effectively. Subscribe here.

CEO CONFIDENCE INDEX

CEO Confidence Falls On Growing Trade War Worries

President Trump's trade policies are dividing CEOs.
Our monthly review of CEO Confidence reveals that geopolitical concerns, like trade wars, are causing many business leaders are causing them to be pessimistic in an otherwise buoyant environment.
- Advertisement -

BEST & WORST STATES FOR BUSINESS

Best and Worst States For Business

Are you looking to relocate or expand? Evaluate each state's strengths with Chief Executive's 2018 Best & Worst States for Business.

CEO OF THE YEAR

CEO of the Year

Once a year, we celebrate the achievements of a CEO, honored for his or her success in and dedication to business, shareholders and customers.

EDITOR'S PICKS

Former Intel CEO Krzanich — What Was He Thinking?

The risks of having an extramarital affair, even when it is consensual, as former Intel CEO Brian Krzanich did, can result in personal outcomes too devastating to contemplate.

Keys To Earning Sustained Loyalty From Your Employees

To reap the undeniable bottom-line profits of a highly engaged and loyal workforce, CEOs must empower talent, brand and employee experience teams to deliver on the expectations of today’s employees.

Otis Elevator’s Judy Marks Talks Leadership, The Future Of Manufacturing

As president of the world’s largest elevator company, Otis Elevator Co.’s Judy Marks knows that standing pat isn’t an option—especially for an industry leader.
Trump trade tactics play well with manufacturing CEOs

Trump’s Trade Strategy Playing Well With Some Manufacturing CEOs

Many CEOs at U.S.-based manufacturers are applauding President Trump's attempt to disrupt and overturn a global trade milieu of long standing that they believe has greatly disadvantaged American companies and exports overall.