Capacity Planning For Customer Success
How do you approach capacity planning for customer success? There are a lot of moving parts to building a profitable model.
Marvin Windows CEO Paul Marvin Looks To Overhaul The Customer Experience
Paul Marvin, the fourth-generation CEO of Marvin Windows and Doors, is introducing innovations in how the company goes to market.
Integrating The Customer And Employee Experience
Customer experience and employee experience are now inextricably linked, and your customer experience is only as good as your employee experience. What can CEOs do about it?
From SaaS To A XaaS World: The Importance Of The Customer Experience
Software as a service is sweeping B2B sectors from transportation to printing and jet engines, turning SaaS into “everything as a service” or “XaaS”.
Head Of User Experience: The New Role For The Modern CEO
Customers know best what they want and those best positioned to gain that information in an organization are those closest to the customer. That's where the CEO needs to be.
5 Key Pathways to Growth Only Superconsumers Can Unlock
Superconsumers. If you’re not familiar with the term, you should be able to intuit the meaning of the word.
Healthy or Indulgent: Customer Tastes are Becoming Increasingly Bifurcated
People of all ages appear to be choosing products that are either really good or really bad for them, presenting opportunities for a squeeze on prices.
Why Service Design Should be Fundamental to your Strategy
A recent Gartner survey on the role of marketing in customer experience found that, by 2016, 89% of companies expect to compete mostly on the basis of customer experience, versus 36% four years ago.
Innovative Companies Offer a New Way to Travel
New companies, innovative concepts and different aircraft are changing the face of charter, jet cards and fractional ownership.
Implementing the Digital Customer Experience in the Manufacturing Industry
While manufacturers' strategies largely concentrate on things like R&D, automation, and production efficiencies, it is becoming increasingly important to engage customers with robust digital experiences.
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CEO1000
CEO1000 Tracker
From the schools they went to to the types of companies they run, CEO1000 is tracking the trends among the CEOs of the 1,000 largest U.S. companies.
CEO CONFIDENCE INDEX
CEO Confidence Drops To Lowest Level Since 2016 Presidential Election
Our monthly reading of CEO confidence in business conditions fell sharply in December as the nation’s business leaders increasingly perceived that gathering economic and political headwinds. The CEO Confidence Index is at its lowest levels in two years.
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BEST & WORST STATES FOR BUSINESS
Best and Worst States For Business
Are you looking to relocate or expand? Evaluate each state's strengths with Chief Executive's 2018 Best & Worst States for Business.
CEO OF THE YEAR
CEO of the Year
Once a year, we celebrate the achievements of a CEO, honored for his or her success in and dedication to business, shareholders and customers.
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