Lior Arussy: ‘Customer-Centricity Is No Longer Optional’
Six ways to delight customers and maintain market share in the new world.
Six ways to delight customers and maintain market share in the new world.
There’s nothing more important that customer retention in times like these. Customer experience expert Lior Arussy has six tips.
In this edition of our Corporate Competitor Podcast, Maxwell Leadership’s Don Yaeger continues his conversation with co-founder of The Ritz Carlton Hotel Company, Horst Schulze, to reflect on empowering employees to see themselves as valued contributors.
It may not be as sexy as winning new business, but in this economy, it’s even more critical. Here’s how a dozen company leaders are prioritizing customer retention.
The last three years presented the chief executive of Jack Henry with a rich consumer laboratory. “Don’t make me go through some crazy phone-dialing tree.”
Despite a tumultuous global backdrop, a ‘life-centric’ approach to customers can give business leaders cause for optimism in 2022 and beyond.
When service fails (like it did for football legend Terry Bradshaw) companies should try to envision what a great experience can look like.
The U.S. hospitality industry is a great example of how not to resume business post-pandemic—at least, not if you want to keep your customers.
Many (or most) of the interactions customers have with companies today are filled with nerve-grating friction—which leads to share-price-sinking defection. Ending that is a win-win for shareholders and customers. Here’s how to do it.
In more complex terms, it comes down to the transitive property of trust and the dynamics of knowledge asymmetry—but in simpler terms, credibility comes from the head and trust comes from the heart.
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