Customer Retention: CEOs Share Strategies
It may not be as sexy as winning new business, but in this economy, it’s even more critical. Here’s how a dozen company leaders are prioritizing customer retention.
It may not be as sexy as winning new business, but in this economy, it’s even more critical. Here’s how a dozen company leaders are prioritizing customer retention.
The last three years presented the chief executive of Jack Henry with a rich consumer laboratory. “Don’t make me go through some crazy phone-dialing tree.”
‘In today’s business era, sales, operations and product management have surprisingly aligned interests. They are poised to form a natural alliance to maximize profitability, often without realizing it.’
No one is happy about an economic downturn, but by being prepared, you can soften the blow.
Despite a tumultuous global backdrop, a ‘life-centric’ approach to customers can give business leaders cause for optimism in 2022 and beyond.
Quick quiz: What’s the most consistent, underrated indicator of outperforming TSR? Is it quarters of beating estimates? Patents per employee? Glassdoor rankings? SASB score?
Charged with building a B2B business at consumer-focused Expedia, Matt Hulett found a way into a new space. Here’s how he did it.
When service fails (like it did for football legend Terry Bradshaw) companies should try to envision what a great experience can look like.
Most budget processes are based on the old “more revenues, less costs” paradigm. To root out embedded unprofitability, look at exactly where you are making profits. Here are three steps to profit-driven budgeting.
The U.S. hospitality industry is a great example of how not to resume business post-pandemic—at least, not if you want to keep your customers.
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1:00 - 5:00 pm
Over 70% of Executives Surveyed Agree: Many Strategic Planning Efforts Lack Systematic Approach Tips for Enhancing Your Strategic Planning Process
Executives expressed frustration with their current strategic planning process. Issues include:
Steve Rutan and Denise Harrison have put together an afternoon workshop that will provide the tools you need to address these concerns. They have worked with hundreds of executives to develop a systematic approach that will enable your team to make better decisions during strategic planning. Steve and Denise will walk you through exercises for prioritizing your lists and steps that will reset and reinvigorate your process. This will be a hands-on workshop that will enable you to think about your business as you use the tools that are being presented. If you are ready for a Strategic Planning tune-up, select this workshop in your registration form. The additional fee of $695 will be added to your total.
2:00 - 5:00 pm
Female leaders face the same issues all leaders do, but they often face additional challenges too. In this peer session, we will facilitate a discussion of best practices and how to overcome common barriers to help women leaders be more effective within and outside their organizations.
Limited space available.
10:30 - 5:00 pm
General’s Retreat at Hermitage Golf Course
Sponsored by UBS
General’s Retreat, built in 1986 with architect Gary Roger Baird, has been voted the “Best Golf Course in Nashville” and is a “must play” when visiting the Nashville, Tennessee area. With the beautiful setting along the Cumberland River, golfers of all capabilities will thoroughly enjoy the golf, scenery and hospitality.
The golf outing fee includes transportation to and from the hotel, greens/cart fees, use of practice facilities, and boxed lunch. The bus will leave the hotel at 10:30 am for a noon shotgun start and return to the hotel after the cocktail reception following the completion of the round.