Is Your Front Office Driving Customers Away?
If so, it’s probably not just a front office problem. As CEO, you can reinforce a three-step approach to ensure your front line is keeping customers happy.
If so, it’s probably not just a front office problem. As CEO, you can reinforce a three-step approach to ensure your front line is keeping customers happy.
Sales compensation practices changed overnight with the pandemic, but the systems used to support the objectives stayed the same for a majority of companies, according to a survey of more than 200 CEOs.
Founder and industry veteran Skillett has answered post-pandemic demand for sanitary, flexible commuter parking.
A look at how 35-year-old JDA Software rebranded Itself and was acquired one year later in part because of the new brand “pop.”
It’s up to each business leader to decide whether to play offense or defense—whether to take accountability, or be held to account.
When CEOs are thinking about the overweighting of salespeople—and typically the underweighting of marketing in mid-market companies—they’re making a big mistake.
Most organizational transformation efforts fail. Those who are successful prioritize a few critical priorities, get buy-in from their teams and, through consistency and focus, deliver results.
When you’re trying to operate lean, marketing budget is often the first to go, so it becomes critical to get the most you can out of what you can. The answer? Engage your team and track KPIs.
Business-aviation activity has rebounded well in the new year, but entrepreneurial innovation will be required to solidify that short-term advantage for the long term. A look at the industry’s game changers.
COO Williams leads expansion of operations and c-stores as iconic regional chain grows its footprint.
0
1:00 - 5:00 pm
Over 70% of Executives Surveyed Agree: Many Strategic Planning Efforts Lack Systematic Approach Tips for Enhancing Your Strategic Planning Process
Executives expressed frustration with their current strategic planning process. Issues include:
Steve Rutan and Denise Harrison have put together an afternoon workshop that will provide the tools you need to address these concerns. They have worked with hundreds of executives to develop a systematic approach that will enable your team to make better decisions during strategic planning. Steve and Denise will walk you through exercises for prioritizing your lists and steps that will reset and reinvigorate your process. This will be a hands-on workshop that will enable you to think about your business as you use the tools that are being presented. If you are ready for a Strategic Planning tune-up, select this workshop in your registration form. The additional fee of $695 will be added to your total.
2:00 - 5:00 pm
Female leaders face the same issues all leaders do, but they often face additional challenges too. In this peer session, we will facilitate a discussion of best practices and how to overcome common barriers to help women leaders be more effective within and outside their organizations.
Limited space available.
10:30 - 5:00 pm
General’s Retreat at Hermitage Golf Course
Sponsored by UBS
General’s Retreat, built in 1986 with architect Gary Roger Baird, has been voted the “Best Golf Course in Nashville” and is a “must play” when visiting the Nashville, Tennessee area. With the beautiful setting along the Cumberland River, golfers of all capabilities will thoroughly enjoy the golf, scenery and hospitality.
The golf outing fee includes transportation to and from the hotel, greens/cart fees, use of practice facilities, and boxed lunch. The bus will leave the hotel at 10:30 am for a noon shotgun start and return to the hotel after the cocktail reception following the completion of the round.