Tag: crisis management
Amid a new foodborne illness outbreak, Chipotle’s leadership, including CEO Brian Niccol, is not only failing to protect all of its customers, it’s failing its brand.
In the age of social activism powerful forces are fueling a fundamental shift, not only in the influence of social media but also in the rise and fall of brands and leaders.
There are no more organizations left to fire Papa John Schnatter, no more boards to resign. So how did such a storied entrepreneur take such a wrong turn?
Samsonite’s board fired CEO Ramesh Tainwala for a self-inflicted injury—trying to get away with lying in a big data world.
When it comes to successfully extolling your purpose or speaking out on politics, there’s a right way and a wrong way. Here are six guidelines to get you started.
After a simple customer relations snafu turned into a social media nightmare, Starbucks CEO Kevin Johnson woke up and smelled the coffee.
Personal investment in crisis management by the CEO sends a strong signal to employees, customers, and shareholders.
Procter & Gamble CEO David Taylor has been fighting back gamely against a nightmarish scenario for any corporate chief.