Tag: crisis management
Sephora Needs a Day of Celebrity Training
Sephora's incident with the Grammy-nominated singer SZA is an example of companies needing to be aware of a digital danger zone from which they cannot escape unharmed.
Les Moonves And The Failures of The CBS Board
Just as the CBS board of directors once ignored Les Moonves' alleged misconduct, they now face a new distraction from the departed CEO.
Marriott Models How To Handle A Hacking Attack
A massive data breach revealed today tested the character of Marriott hotels this week – and it came through in flying colors.
In Times Of Crisis, The CEO Becomes Chief Emergency Officer
When unexpected crisis hits an organization, the CEO needs to take a deep breath, then start thinking like a Chief Emergency Officer.
What Can We Learn From Les Moonves?
The brilliant network honcho was wired in a way that he understood public taste better than anyone. Why did his instinct desert him when he needed it most?
Are Uncertain Times Causing Your C-Suite to Panic?
As global markets brace for potential impact from political uncertainty, C-Suite officers are struggling with how to stay on strategy. Here are three trademark panic behaviors and three ways CEOs can get everyone back on track.
Chipotle’s Leadership Has A Significant Trust Problem
Amid a new foodborne illness outbreak, Chipotle’s leadership, including CEO Brian Niccol, is not only failing to protect all of its customers, it’s failing its brand.
Safeguarding Corporate Reputation In The Age Of Social Activism
In the age of social activism powerful forces are fueling a fundamental shift, not only in the influence of social media but also in the rise and fall of brands and leaders.
What Papa John Schnatter Didn’t Get About Being A CEO
There are no more organizations left to fire Papa John Schnatter, no more boards to resign. So how did such a storied entrepreneur take such a wrong turn?
Former Samsonite CEO Ramesh Tainwala’s Self-Inflicted Injury
Samsonite’s board fired CEO Ramesh Tainwala for a self-inflicted injury—trying to get away with lying in a big data world.
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New Poll: CEOs Find Challenges In Using Customer Data To Drive Innovation
Ability to harness and sort through data for meaningful insights remains a hurdle, many say. “The key is...finding what is actually relevant.”
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CEO CONFIDENCE INDEX
In Poll, Majority of CEOs Say Hybrid Work Is Here to Stay for 2022. Full Virtual? Not so Much
Almost all the CEOs we surveyed in May say they will work in at least partially hybrid mode for the rest of the year—versus just 7 percent who said they'd be fully remote.