Home » Author Archives: J.P. Donlon

Author Archives: J.P. Donlon

J.P. Donlon
J.P. Donlon is Editor Emeritus of Chief Executive magazine.

Andrew Liveris Honored with Lifetime Achievement Award

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At the December 2016 Digital Transformation Summit event in New York City, Dow Chemical’s Andrew Liveris received Chief Executive’s 2016 Lifetime Achievement Award in recognition of his successful transformation of a 120-year-old company.

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Why Cultural Breakdowns Lead to Scandal

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There were plenty of news stories throughout 2016 that kept business leaders wondering, how deep within the corporate culture did deceptions live? And how do they fester long enough to explode into these kinds of ethical issues?

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The Danger of Trump Overplaying His Hand

When Ford Motor Co CEO Mark Fields decided to scrap his firm's planned Mexican car factory and add 700 jobs in Michigan following criticism by Donald Trump, he called the move "a vote of confidence" in Trump, but primarily a response to a decline in North American demand for small cars like those that would have been made at the Mexican plant. He said Ford would have made the same decision even if Trump had not been elected.

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Why Service Design Should be Fundamental to your Strategy

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A recent Gartner survey on the role of marketing in customer experience found that, by 2016, 89% of companies expect to compete mostly on the basis of customer experience, versus 36% four years ago.

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