Close this search box.
Close this search box.

Recruiter “Faces” Talent for Big Companies Worldwide

Pinstripe was doing the important hiring for major U.S. brands; now, combined with Ochre House, it is helping clients worldwide.

Susan Marks has undergone a number of transitions in her decades as a staffing-industry entrepreneur. And they have brought her to this point: Pinstripe & Ochre House, of which she is CEO, has become the world’s largest independent provider of global-talent acquisition and “strategic-management solutions” for other brands.

Headquartered in Brookfield, Wis., the $105-million “recruitment process outsourcing” (RPO) specialist deploys dedicated teams of staffers who operate as the corporate-recruiting department for their client brands, which range from Bristol Myers Squibb to Citibank to AT&T to Agilent Technologies. The combination of Pinstripe and U.K.-based Ochre House last year created a company with about 900 employees serving 88 clients in 43 countries around the world.

“Before, there were clients we serviced in North America and Ochre House serviced in Europe,” Marks said. “But we realized that isn’t the way customers preferred to buy services, and that was becoming increasingly so.”

Marks founded Pinstripe in 2005 after selling her first staffing startup to Kelly Services and working with Kelly for several years. Pinstripe made its U.S-only RPO business model scalable with deep investments in technology that streamlined the recruitment process by allowing for a lot of online self-service by job candidates and Pinstripe hiring managers throughout the engagement process.

The stumbling global economy has raised the stakes for what her company does for their clients, she said.

“I’m very bullish on what we do and on the importance of talent in the domestic and global economy,” Marks said. “It’s never been harder to be a leader today in that regard and figuring out how you have the right people to compete for the next 10 years.

“We want to make sure our clients reduce their turnover and hire fewer, better people.”

Pinstripe & Ochre House / CEO: Sue Marks

Size: Revenues of about $105 million in 2013, on its way to “the low $130s [millions] this year,” Marks said. About 900 employees.

Location: Brookfield, Wis.

Goal: Creating what the company called “transformational talent solutions” by attracting and retaining “business-critical” talent for its clients around the world.

Fact: Though Wisconsin-based, Pinstripe & Ochre house has no Wisconsin-based clients at the moment. Marks built her first company largely on local staffing needs in the Milwaukee area.

Unique: Marks recognizes the corporate name is now clunky and wonders, “Do we change the name across the globe? No one knows how to pronounce it.”



  • Get the CEO Briefing

    Sign up today to get weekly access to the latest issues affecting CEOs in every industry
  • upcoming events


    Strategic Planning Workshop

    1:00 - 5:00 pm

    Over 70% of Executives Surveyed Agree: Many Strategic Planning Efforts Lack Systematic Approach Tips for Enhancing Your Strategic Planning Process

    Executives expressed frustration with their current strategic planning process. Issues include:

    1. Lack of systematic approach (70%)
    2. Laundry lists without prioritization (68%)
    3. Decisions based on personalities rather than facts and information (65%)


    Steve Rutan and Denise Harrison have put together an afternoon workshop that will provide the tools you need to address these concerns.  They have worked with hundreds of executives to develop a systematic approach that will enable your team to make better decisions during strategic planning.  Steve and Denise will walk you through exercises for prioritizing your lists and steps that will reset and reinvigorate your process.  This will be a hands-on workshop that will enable you to think about your business as you use the tools that are being presented.  If you are ready for a Strategic Planning tune-up, select this workshop in your registration form.  The additional fee of $695 will be added to your total.

    To sign up, select this option in your registration form. Additional fee of $695 will be added to your total.

    New York, NY: ​​​Chief Executive's Corporate Citizenship Awards 2017

    Women in Leadership Seminar and Peer Discussion

    2:00 - 5:00 pm

    Female leaders face the same issues all leaders do, but they often face additional challenges too. In this peer session, we will facilitate a discussion of best practices and how to overcome common barriers to help women leaders be more effective within and outside their organizations. 

    Limited space available.

    To sign up, select this option in your registration form. Additional fee of $495 will be added to your total.

    Golf Outing

    10:30 - 5:00 pm
    General’s Retreat at Hermitage Golf Course
    Sponsored by UBS

    General’s Retreat, built in 1986 with architect Gary Roger Baird, has been voted the “Best Golf Course in Nashville” and is a “must play” when visiting the Nashville, Tennessee area. With the beautiful setting along the Cumberland River, golfers of all capabilities will thoroughly enjoy the golf, scenery and hospitality.

    The golf outing fee includes transportation to and from the hotel, greens/cart fees, use of practice facilities, and boxed lunch. The bus will leave the hotel at 10:30 am for a noon shotgun start and return to the hotel after the cocktail reception following the completion of the round.

    To sign up, select this option in your registration form. Additional fee of $295 will be added to your total.