In an economy characterized by high unemployment, low consumer confidence and reduced corporate spending, everyone knows that jobs are hard to come by. Yet, in the midst of this turmoil is an interesting counter-trend marked by a growing workforce of home-based employees across the country.
Recent moves by the FCC to bring high-speed Internet access to an estimated 18 million Americans who still don’t have it, put a new spotlight on a growing trend toward the viability of work-from-home careers. In fact, The FCC estimates that expanding high-speed Internet alone will create roughly 500,000 jobs in six years. This is only a fraction of an overwhelming trend toward a home-based workforce.
There are now more than 26 million home-based workers in the United States, according to Telework 2011, and estimates suggest that that number will grow during the next decade. Case in point, more than half of the hiring managers at Fortune 500 companies now believe the virtual workforce will steadily or greatly increase at their companies, according to a survey by WorkSimple.
The work-from-home model offers companies the ability to source talent from a much different group of applicants and find people with specialized qualifications such as professional licenses and certifications, technical knowledge, management experience, and selling skills. This is advantageous since there is a sizeable workforce that prefers or needs to work from home, and the potential for companies in this employee pool has been barely tapped.
Why? One reason may be that many companies see a home-based workforce as just a means to cut costs. For example, when the home agent model in the customer service industry first emerged, many saw it primarily as a way to cut facility expenses. Such savings are real, but Convergys’ experience in managing home agent programs for its clients has shown there is a bigger picture to be seen. Companies that have implemented a home agent workforce have seen reduced absenteeism, declines in attrition, and increased productivity. With the ability to adjust this workforce to fluctuating workloads and business demands, companies have had fewer employees actually handle a higher workload, and with declines in agent attrition they have avoided the high cost of recruiting and training replacements.
Still, when companies consider adapting their business for a home-based workforce they are often intimidated by the complexity of establishing, managing, motivating and growing a successful workforce of remote employees.
Following are some leadership guidelines for shifting out of that thinking and considering a home-based workforce model:
The next time a discussion about the remote workforce arises, consider this: the home-based workforce model can open the door to an extended candidate pool that is educated and dedicated, happy in their work and capable of performing at a high level. Can you afford to miss out on this gold mine of talent?
Ten years ago, the idea of working from home was a novelty. Today it’s becoming more common. Companies that spot this trend, prepare for it, and lead the charge – either on their own or with an outsourcing partner – stand to reap great benefits by staying in step with our evolving workplace and workforce. Don’t get left behind.
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