Why Handwritten Letters Matter In The Digital Age

Pick up a pen, any pen. Now write one sentence. It does not matter what it says. As you write, notice what is happening. The quiet resistance of ink against paper. The small movement of your hand translating thought into form. The invisible feeling in your chest becoming something you can see.

This is not just writing. It is sensation. It is presence. It is connection.

This is the lost art of the handwritten word. And it doesn’t stop with the writer. A handwritten note carries something no text message, no email, no post ever can. It holds the weight of time. The trace of touch. The proof that someone paused their life long enough to leave a piece of themselves behind. A handwritten word is not just read; it is felt.

As CEOs, we’re trained to build systems, to optimize, to scale—to measure what matters and eliminate what doesn’t.

We’ve embraced automation, dashboards, KPIs and speed as the language of modern leadership. And it works. But while we’ve been perfecting the machine, something else has been quietly starved: the human core of our companies. You cannot automate trust or outsource loyalty. And no technology on Earth can replace what happens when a leader genuinely sees the people they lead.

Efficiency keeps the organization moving. Empathy keeps it alive. Without it, cultures thin out. Teams disengage. And leadership becomes a title instead of a presence. But when empathy is real, something extraordinary happens. People give more than performance. They give belief. The CEOs who will be remembered are not the ones with the most software. They are the ones who never forgot the human heart behind every system.

Here’s a wake up call: Gallup reports that only 21% of employees are actively engaged, down from 23% last year, a drop linked to a startling $438 billion in lost global productivity. For CEOs, that’s not just a trend; it’s a clear signal that people are not happy—and it’s eroding the bottom line. That’s exactly why employee engagement matters to CEOs. It’s not culture fluff. It’s a business imperative.

After decades of leading BELFOR through disasters around the world, I’ve learned something simple and unshakable. Companies are built with systems, but they are sustained by people. And people only give their best when they know their leadership sees them. That belief is why I still write by hand.

In an age of automation and instant communication, choosing a pen might seem small. It is not. A handwritten note carries time, intention, proof that someone stopped long enough to care. It says something no mass message can: You matter to me personally.

“I see you” in ink: Every year, I write thousands of handwritten notes to our team. Birthdays. Thank yous. Quiet moments after long deployments—not as a ritual, but as a responsibility. Recognition should never be abstract. When someone gives everything they have, they deserve to know it was noticed. A note, a call, a few honest words. These moments turn effort into pride and work into purpose.

I once learned that a crew taped one of my notes to the wall of their job trailer. It stayed there for weeks. That card did not motivate them; it reminded them they mattered.

2. The written connection: Leadership creates distance by default. Titles do that. Scale does that. Writing breaks that barrier. When a CEO writes to someone directly, something changes. The organization quiets down. The relationship moves forward. A handwritten note does not talk at people. It tells someone they matter. It is not communication, but connection.

3. Heart over hardware: Technology makes companies faster. It does not make them stronger. Empathy does. Data will never replace trust. Tools will never replace loyalty. And no algorithm will ever match what happens when people feel truly seen by the person at the top. Humanity is not a weakness in leadership. It is its foundation.

4. Humanity in practice: Culture is not written in strategy decks, but in behavior. When leaders show what caring looks like, it spreads. When executives take time to recognize their people, others follow. Humanity scales when leadership goes first.

At BELFOR, family shows up in ink, on paper, in the hands of the people who built this company. Written not for attention, but for connection.

Companies grow through innovation. They last through connection. And sometimes the most powerful thing a CEO can do is pick up a pen.

The Risk of Staying Silent

Disengagement does not arrive like a storm. It settles like dust. Soft. Silent. Everywhere. And when it finally reaches a dashboard, the damage is already done.

If your voice only shows up in shareholder letters or executive briefings, people will start to assume it’s not meant for them. And when the next big challenge hits, they’ll wonder if leadership really understands their unique challenges.

You do not lead by being everywhere. You lead by being real when it matters — consistently, personally and purposefully. That’s not soft. It’s the kind of leadership people follow into hard situations and stay with long after the pressure’s off.

At the end of the day, leadership is not measured by what you build. It is measured by who you lift. Years from now, no one will remember your dashboards. They will not talk about your systems. They will not quote your metrics.

They will remember how you made them feel. They will remember if you saw them when the work was hard, if you thanked them when no one was watching, if you took the time to write when it would have been faster to send a text.

The greatest advantage a CEO can have is humanity. So write the note. Send the card. Take the extra minute. Not because it’s efficient, but because it’s powerful.

Sometimes the most important decision a CEO will make today is not in a boardroom. It is at a desk, with a pen in hand and a message from the heart.