Many people believe that the janitor’s closet and the CEO’s office are about as far apart as you can get, but they are mistaken. Here’s what thinking like a janitor really means:
Never underestimate how much your janitor knows. I have personally seen instances where the janitor was the most knowledgeable and insightful team member when discussing overall employee morale.
Having your ear to the ground does not mean eavesdropping or getting involved in office gossip, but it does mean meeting with your HR manager regularly and your lower level managers from time to time so you can hear in an unfiltered manner what is happening or being felt amongst various employees across your company.
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